Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

  • phone us on 0208 472 5234, Monday to Friday from 8am to 6.30pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment:

You can make an appointment with us up to 4 weeks in advance if you need to plan your time. This can be done via the NHS or patient access apps.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

If you have a care plan and have been advised that you are a high risk patient and (usually you will be over 75, or have a long term condition) then you will have priority access to your GP.

Cancelling or changing an appointment

If you cancel an appointment it means that someone else can see the doctor in that time and makes it quicker for everyone to make appointments.

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • using the GP online system – Patient Access
  • phone or text us on 0208 472 5234, Monday to Friday from 8am to 6.30pm
  • reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs
If English is not your first language please be assured that we can readily have a phone interpreter within minutes available for you, covering over 30 languages.

Home visits

We are pleased to provide home visits to patients from the area bounded in the north by Portway and Plashet Road, in the east by Green Street, in the south by Greenway and Barking Road and in the west by Manor Road. We can setup agreements with local GPs for patients who register from other areas to ensure that home visits are also possible.

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, please call the surgery at your earliest convenience.